This Privacy Policy (“Policy”) describes the manner in which we collect, use and disclose your personal information when you use our website and our Chatraise application (together, the “Website”).

We take the privacy of our Website users (“you”) very seriously. We ask that you read this Policy carefully as it contains important information about how we will process your personal data.

We may change this Policy from time to time. You should check this Policy regularly to ensure you are aware of the most recent version that will apply each time you access the Website.


We” or “Chatraise” are Chatraise Ltd, a company registered in England and Wales. Our company registration number is 09841985 and our registered office is at 20-22 Wenlock Road, London, England, N1 7GU.


We may obtain personal data in a number of circumstances relating to your access to and/or use of the Website, including (but not limited to) where: (i) you make a donation; (ii) you make a Gift Aid confirmation; (iii) you register an account with us; (iv) you download our Chatraise application; (v) you access or use the Website using one or more of your devices; (vii) you sign up to our mailing list; or (viii) you contact us in relation to a query.

Occasionally we may receive information about you from other sources, which we may add to the information we already hold about you for the purposes listed in this Policy.

As part of our provision of the Website services, we will process personal data that you post to an event group on the Website (“Event Group”).


The personal data we collect about you may include but is not limited to your name, address, date or birth, contact details, payment details and the charities, organisations and causes that you donate to or support.

We may also collect device information from or about the computers, phones, or other devices where you install or access the Website, depending on the permissions you have granted. We may associate the information we collect from your different devices, which helps us provide consistent Website services across your devices. Here are some examples of the information we collect: (i) attributes such as the operating system, hardware version, device settings, file and software names and types, battery and signal strength, and device identifiers; (ii) device locations, including specific geographic locations, such as through GPS, Bluetooth, or WiFi signals; and (iii) connection information such as the name of your mobile operator or ISP, browser type, language and time zone, mobile phone number and IP address.

As part of our provision of the Website services, we will process personal data that you post to an Event Group.


We may obtain sensitive personal data about you if you post it to the Website or otherwise provide it to us. By posting to the Website or proving us with such information you signify your consent to our processing it for the purposes listed in this Policy. “Sensitive personal data” means personal data relating to race or ethnicity, political opinions, religious beliefs, trade union membership status, physical or mental health, sexual life, or the commission, alleged commission or conviction of criminal offences.


We may use personal data collected for the purposes of:

  • providing and improving our services;
  • verifying identities and registering your user account;
  • administration (including reclaiming Gift Aid);
  • personalising our service to you;
  • compiling research data;
  • notifying you of any changes to the Website or to our services that may affect you;
  • marketing—see ‘Marketing’ below;
  • security, fraud prevention and detection; and
  • complying with our legal obligations.


We may disclose your personal data to the following for the purposes set out in this Policy:

  • the charities and organisations registered with us and listed on the Website;
  • our agents, contractors and other organisations that we work with;
  • HMRC for the purposes of reclaiming Gift Aid (where you have made a Gift Aid confirmation);
  • social media companies such as Facebook (for example, to help users promote Event Groups but we will not post to your Facebook profile without your permission); and
  • law enforcement agencies in connection with any investigation to help prevent unlawful activity.

Personal data that we transfer to a third party will be processed in accordance with the policies of that third party.


When you publish content or information into an Event Group, it means that you are allowing everyone who has (or may in the future have) access to that Event Group to access and use that information and to associate it with you (e.g. your name and profile picture). Depending on the type and privacy settings of an Event Group, and your own privacy settings, this could be anyone who is invited to be a member of the Event Group, or any member of the public (where an Event Group has full public access settings or where an Event is shown on a Cause’s information page on the Website). Other Website users may use the Website to share content about you with the audience they choose. For example, people that are in an Event Group with you may share a photo of you, mention you at a location in a post, or share information about you that you shared with them. If you have concerns with someone’s post, please let us know by sending an email to us at


We store personal data for as long as it is necessary to provide our Website services to you and others, including those referred to in our Terms of Service and this Policy. Information associated with your Chatraise account will be kept until your account is deleted.

You can delete your Chatraise account at any time. When you delete your account, we delete things you have posted, such as your photos and comments. Deleted content may persist in backup copies for a reasonable period of time (but will not be available to others). If you do not want to delete your account, but want to temporarily stop using the Website, you may deactivate your account instead.

Keep in mind that information that others have shared about you is not part of your account and will not be deleted when you delete your account.


By submitting your personal information you consent to the use of that information as set out in this Policy.


We may wish to provide you with information about our Website or Causes or services that we think may be of interest to you. Causes may send you updates about their activities if you have opted in to receiving such information from them directly.

If you prefer not to receive any direct marketing communications from us you can opt out at any time by emailing your request to unsubscribe to You can also opt out of receiving our marketing emails at any time by clicking the unsubscribe link displayed in any of those emails. If you have opted in to receiving direct updates from a Cause, you can opt out of them at any time by emailing your request to unsubscribe to that Cause.


We are committed to taking appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing and against accidental loss, destruction or damage to personal data. For example:

  • access to your account is controlled by a unique password that you have created;
  • we store your personal data on secure servers; and
  • payment details are encrypted using SSL technology.

While we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure, and for this reason we cannot guarantee the security or integrity of any personal data transferred from you or to you via the internet.


We may transfer your personal data to a jurisdiction outside the European Economic Area if in our discretion such transfer is necessary or desirable for our purposes as described in this Policy. Certain of those jurisdictions may not have data protection laws equivalent to those in the UK. By submitting your information you consent to these transfers.


We may monitor and record communications with you (such as telephone conversations and emails) for the purposes of compliance and improving our services.


The Website uses cookies. For more information on which cookies we use and how we use them, please see our Cookies Policy.


We welcome your feedback and questions. If you would like to contact us, please send an email to